It is important to us at Total Foot Health that you are happy with the treatment and care that we give you; we believe that when you leave our practice your foot problem will be well on the way to being permanently improved.
We will recommend suitable home care regimes and treatments for you to help yourself; we carry a stock of products that are the best on the market to help with this.
We will often suggest a timescale for you to come back to see us to help optimise your foot health and treatment efficiency.
Most people will benefit from an annual foot health assessment or review and we will send you a reminder after a time if we haven not seen you in clinic.
You will also receive our regular email newsletter informing you of interesting stories, articles and offers from Total Foot Health. You can unsubscribe from this at any point should you wish. We also promise not to share any addresses with commercial companies, as we know that your privacy is important to you.
If however, for any reason, you are unhappy with your treatment or care just let us know and we will, without any hesitation, bring you back into clinic at no cost to you to work out how we can fix the problem.
Partial and Total Nail Ablation Guarantee
If you are a SELF FUNDING patient you will be covered by the Total Foot Health nail surgery guarantee, which means that we will undertake a second procedure, at no cost to you, if you are one of the unlucky 5% of cases where a regrowth occurs within six months.
We at Total Foot Health want all of our patients to be completely happy with the level of service and treatment we provide. Should you have any concerns please do contact us immediately to discuss with us.
A copy of our patient complaint procedure is available on request.